Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our messages during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

✔ Package is delayed/lost in transit or stolen?
CataleyaDesigns is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.

Where appropriate, we include sizing charts or dimensions in each listing & every description has sizing details as well, please see each listing separately for details! Thank you.

Some of our products come with a gift box, please see description of each item for more details or reach out!

There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 2-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.
**Some items that our partner helps fulfill for our customers cannot be rushed due to standard turnaround times. To see if item qualifies for Rush Production, please see the description for each item you're purchasing.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

✔ What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

All items have care instructions in photos or descriptions or are included in the package.
For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design. What are the sizing details?

✔ What if it doesn't fit after I try it on?
A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.

✔ Accuracy of Colors and designs on products?
We do our best to make sure our photos represent colors, designs, placement of the design and its sizing as closely as possible but due to the different monitor screen settings, nature of the mockups and handmade process of the items, there may be slight differences and imperfections.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

✔ Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. We sometimes share sneak peeks of customer items on our Instagram @cataleyadesigns.shop

FREE SHIPPING (if applicable) - seller holds the right on choosing the carrier and service type based on weight, price and location (even if Etsy gives you multiple options to choose from), please be advised I may not meet your request, I'm only required to ship it free of cost to you and everything else is my backend process. Thank you

We use sublimation process of applying designs to the cups. It is PERMANENT and NOT a vinyl sticker.
However, handmade items should ALWAYS be hand-washed.
Please read the "description" of every item for all the details.

Clothing is made with DTF process or vinyl (depending on the item), please find all the details under each listing.

✔ Do you accept return or cancellation?
Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

✔How do I download it?
If you purchased a digital product, the link to download it will accessible right after the payment is cleared by Etsy (usually immediately) on the same page OR Etsy will email it to you as a confirmation OR under "Purchased" in your account.

✔Where do I print my digital download?
Home printer, places that offer office services like Office Depot, Staples, Walgreens etc. You can Google places around you.