FAQ - Participating in an Exchange

How do I join an exchange?

Click on the link that you receive from the exchange organizer. Simply follow the instructions on the page to RSVP.

What do I do if I've lost my invitation?

Contact your exchange organizer and ask them to resend the exchange information.

What if I change my mind or respond too late?

Before the names are drawn, log into the site, and click on the exchange link, and on the Exchange homepage click on "Change your reply."

After the names are drawn, contact your exchange organizer and ask them to read the FAQ for Organizers to determine how to handle your special case.

How do I turn off the email alerts for questions, gift suggestions, etc.?

Go to "Profile", then "Notificatcaiton settings" to adjust your email preferences.

What should I do if I am not receiving emails from Elfster?

Make sure you allow email from santa@elfster.com and add santa@elfster.com to your address book. If you are in an office environment, let your IT team know that you are expecting and want to receive emails from santa@elfster.com.

You should also check your junk mail, bulk mail, or spam folders to see if the message might have ended up there. If you still don't see the message, you can ask the organizer to resend your exchange link. They can even send it to another mailbox if you have an alternate email address. Elfster messages will always get into Gmail, Hotmail, Yahoo, and AOL accounts and we continue to test with those email providers regularly.

I am participating in more than one exchange. How do I avoid getting duplicate gifts?

You can create multiple wishlists and specify which group(s) can see which wishlists. To change the settings for your wishlist, click on the Settings link where you can specify which groups can see your wishlist and you can name your wishlist. To create another wishlist, from your Wishlist page click "View all wishlists", then click "Add a wishlist".

People that are buying for you can check off items as purchased which will allow other people to know that they should buy something else.

What does the Elf Score mean?

The Elf Score measures how active an elf has been. You earn points by being a good elf - participating in an exchange, asking and answering questions and more. A good Elf Score affords you bragging rights and advances you in your quest to find your inner elf.

Other questions

Can't find your question in the list? Send an email to help@elfster.com. We will try to get back to you as soon as possible.